Complaints and appeals

If you have a serious complaint or wish to make an appeal in relation to your test sitting or results, please read the ACER complaint and appeals policy.

Should you wish to query a particular test question, please alert the supervisor of your concerns on the day of the test. Your query will be reviewed by the MSAT-Malaysia office and forwarded to the test developers for review.

Similarly, any complaints relating to technical issues, the test venue or physical discomfort suffered should be reported immediately to the supervisor on the day so the issue can be addressed without delay, and in writing to the MSAT-Malaysia office immediately after your test session so that the issues can be resolved within the testing window if necessary.

Test takers are advised that MSAT results are released only after careful calculation and extensive checking. For this reason remarks for any component of the test are not offered.

MSAT-Malaysia is a high stakes test; the results of the test have the potential to make a major impact on the future study plans of the test taker. For this reason, ACER has established security procedures which will be strictly enforced at all times.  Cheating or any breach of the test rules is viewed seriously and could attract penalties. 

Misconduct (whether occurring prior to, during or after the MSAT-Malaysia session) means any unacceptable conduct or any conduct that might result in unfairness or inaccurate results. See the Information booklet for examples of misconduct.