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If you have a serious complaint or wish to make an appeal in relation to your test sitting or results, please read the ACER complaint and appeals policy.
Should you wish to query a particular test question, please alert the supervisor of your concerns on the day of the test.
Your query will be reviewed by the MSAT-Ulster office and forwarded to the test developers for review.
Similarly, any complaints relating to technical issues, the test venue or physical discomfort suffered should be reported immediately to the supervisor on the day so the issue can be addressed without delay, and in writing to the MSAT-Ulster office immediately after your test session so that the issues can be resolved within the testing window if necessary.